Sycor Group LogoSycor Group Logo
Sycor Group LogoSycor Group Logo

Junior Customer Service / Support Consultant, Microsoft Dynamics 365 FO

Pittsburgh, PA

Sycor works for the business success of its customers as a full-range IT service provider with more than 600 employees worldwide. Among other things, we implement and operate industry-oriented Microsoft Dynamics solutions. As one of the world’s largest Microsoft Dynamics service providers and a Microsoft Gold Certified Partner, we offer development opportunities in a growing work environment. As we expand our North American business for Microsoft Dynamics 365, we are looking for highly motivated candidates, interested in the opportunity to participate in a fast-growing IT sector. At Sycor, you can expect interesting and challenging tasks in a fun and international work environment.

Your responsibilities:

  • Responding to customer inquiries in an ERP system (Microsoft Dynamics AX / D365 FO)
  • Working from Pittsburgh location; home office occasionally; limited travel requirements
  • To create, analyze and solve incidents reported by customers
  • Working with developers and consultants to implement customer specific solutions
  • Eventually working as a Service Delivery Manager; responsible for advanced customer questions, budgets and billing

Your profile:

  • BS in Business, Computer Science, Engineering or Accounting, or respective work experience
  • Understanding of business processes
  • Prior experience in ERP related service desk a plus
  • Experience with ERP and/or CRM software such as Microsoft Dynamics or SAP a plus
  • Proficient in Microsoft Office
  • High customer service orientation
  • Language: Excellent English, German a plus
  • Strong communication, team and customer skills
  • Strong analytical skills
  • High motivation and work philosophy
  • Able to work independently

We offer:

  • Competitive compensation
  • Medical, dental, and vision benefits
  • 401(k) with match
  • Paid time off
  • Excellent working conditions in an employee-oriented environment
  • Challenging and interesting tasks in a growing company
  • Transparency and open communication
  • An environment where friendliness and respect to colleagues and customers is of high importance

Interested?

If you'd like to apply, please send your resume and cover letter via the link below.

Darla Rosnack

HR Management
+1 412 788 9494

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